A customer's assessment of whether a organization's goods or services have met his or her needs and expectations is defined as ______.
A) customer satisfaction
B) customer value
C) customer relationship
D) customer management

Question

Quizplus · Accepted Answer

Customer satisfaction is the term used to describe a customer's evaluation of whether a company's products or services have fulfilled their needs and expectations.

A Customer's Assessment of Whether a Organization's Goods or Services