Unlike tangible goods, many services depend on ________, one of the seven Ps of services, for the creation and delivery of the customer service experience.
A) people
B) profitability
C) process
D) productivity
E) physical environment

Question

Quizplus · Accepted Answer

People are crucial in the creation and delivery of services as they directly interact with customers, influencing their service experience.

Unlike Tangible Goods, Many Services Depend on ________, One of the Seven