Which one of the following statements about TQM is FALSE?
A) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
B) In TQM, quality consistency has a higher priority than the level of output.
C) In TQM, everyone in the organization must share the view that quality is an end in itself.
D) Quality is the responsibility of the quality control department.

Question

Quizplus · Accepted Answer

In TQM, quality is the responsibility of everyone in the organization, not just the quality control department.

Which One of the Following Statements About TQM Is FALSE