Question 1

Nan has extensive experience in ergonomic product design. Though she is not a manager, she is often called on by product managers to offer advice on ergonomic features for new products. It can be said that Nan has ________ power.

Accepted Answer

Nan has expert power because she possesses specialized knowledge and skills in ergonomic product design, which others rely on for advice.

Question 2

The trait model of leadership determined that

Accepted Answer

The trait model of leadership suggested that while certain traits were associated with leadership, possessing these traits alone did not ensure effective leadership.

Question 3

________ power comes from the respect, admiration, and loyalty that subordinates have for a leader.

Accepted Answer

Referent power is derived from the respect, admiration, and loyalty that followers have for a leader, often due to the leader's charisma or personal qualities.

Question 4

________ are the two basic leader behaviors identified by the behavior model of leadership.

Accepted Answer

Consideration and initiating structure are the two basic leader behaviors identified by the behavior model of leadership, focusing on relationship-building and task management, respectively.

Question 5

Servers at a popular restaurant are able to offer dissatisfied customers a free dessert without prior approval by the shift supervisor. This is an example of

Accepted Answer

This is an example of employee empowerment, where employees are given the authority to make decisions and take actions on their own to improve customer satisfaction.

Question 6

An effective manager would be most likely to

Accepted Answer

Acknowledging employees' accomplishments with rewards is a positive reinforcement strategy that can boost morale and motivation, making it an effective management practice.

Question 7

When Gillian shows that she cares for her employees and takes action to help them enjoy their work, she is engaging in ________ behavior.

Accepted Answer

Consideration behavior involves showing concern for employees' well-being and creating a supportive work environment, which aligns with Gillian's actions.

Question 8

To be effective as a manager, one should use coercive power

Accepted Answer

Coercive power can lead to stress and resentment among employees, so it should be used sparingly to avoid negative impacts on morale and productivity.

Question 9

As a manager who has significant referent power, Darlene is likely

Accepted Answer

Referent power is based on the ability to influence others because they admire, respect, or identify with the person. Therefore, Darlene is likely used as a role model by her employees.

Question 10

To best leverage expert power, a leader should

Accepted Answer

A leader best leverages expert power by using their expertise to guide or coach others, thereby sharing their knowledge and helping others grow.

Question 11

Legitimate, referent, and coercive are specific types of leadership

Accepted Answer

Legitimate, referent, and coercive are types of power in leadership, describing different ways leaders can influence others.

Question 12

Kris has considerable influence within her team due to her many years of experience and past track record of leading projects to success. Kris can be said to have ________ power.

Accepted Answer

Kris has expert power because her influence comes from her extensive experience and successful track record, which makes her a valuable and knowledgeable resource within the team.

Question 13

An important characteristic of empowerment is that it

Accepted Answer

Empowerment allows managers to delegate tasks, freeing up their time to focus on strategic and important issues, rather than routine tasks.

Question 14

________ power is more informal than other kinds of power and is associated with the personal characteristics of a leader.

Accepted Answer

Referent power is based on the personal traits and characteristics of a leader, making it more informal compared to other types of power.

Question 15

Sonia is an office manager and makes time to connect personally with each of her employees and show care and concern for their well-being. Sonia is enhancing her ________ power.

Accepted Answer

Referent power is derived from personal traits and relationships, and Sonia's actions of connecting personally and showing care enhance her referent power.

Question 16

Chris's subordinates think very highly of his leadership and work ethic, resulting in low attrition and high performance within the group. Chris has cultivated a high level of ________ power.

Accepted Answer

Referent power is derived from the respect and admiration of others, which Chris has cultivated through his leadership and work ethic, leading to positive outcomes like low attrition and high performance.

Question 17

The ________ model of leadership is based on the premise that effective leaders possess personal qualities or skills that set them apart from ineffective leaders.

Accepted Answer

The trait model of leadership suggests that certain personal qualities or traits make an individual an effective leader, distinguishing them from those who are less effective.

Question 18

Wilson is expected to work 40 hours each week, be in the office for critical meetings, and to meet all agreed-upon deadlines. His manager, however, allows him to work flexible hours that best fit his personal commitments. This is an example of

Accepted Answer

This scenario describes employee empowerment, where Wilson is given the flexibility to manage his work hours, allowing him to balance personal commitments while still meeting work expectations.

Question 19

Coercive power

Accepted Answer

Coercive power can lead to negative outcomes such as resentment and decreased morale, so it should be used sparingly and with caution.

Question 20

Workers at an automobile assembly factory can discard parts that do not meet quality standards without needing the permission of a manager first. This is an example of

Accepted Answer

This is an example of employee empowerment, where workers are given the authority to make decisions and take actions that affect their work without needing managerial approval.

Quiz 14: Leadership