Question 1

Behavior is considered extrinsically motivated if it is driven by the desire for
A)self-growth.
B)material gain.
C)a personal sense of accomplishment.
D)helping others.
E)avoiding conflict.

Accepted Answer

Extrinsic motivation is driven by external rewards such as money, fame, grades, or praise. Material gain is an external reward, making it an extrinsic motivator.

Question 2

A few weeks ago, Jenny started working in a hospital kitchen. Part of her job involves interacting with patients, but she is uncertain what approach to use. Jenny noticed that her coworker Riley had a good rapport with the patients, so she began using a similar approach. This is an example of
A)self-efficacy.
B)a positive reinforcer.
C)the need for affiliation.
D)vicarious learning.
E)self-reinforcement.

Accepted Answer

Jenny is learning by observing Riley's behavior and adopting a similar approach, which is an example of vicarious learning.

Question 3

________ is the process of removing the expected consequences that are leading to undesirable behaviors in the workplace.
A)Extinction
B)Punishment
C)Self-reinforcement
D)Social learning
E)Expectancy

Accepted Answer

Extinction is the process of removing the expected consequences that are leading to undesirable behaviors in the workplace, thereby reducing the likelihood of those behaviors occurring again.

Question 4

When an organization bases employees' pay on the number of units each employee produces, it is using a(n)________ plan.
A)merit
B)profit sharing
C)piece-rate
D)commission pay
E)stock option

Accepted Answer

A piece-rate plan compensates employees based on the number of units they produce, directly linking pay to productivity.

Question 5

________ theory expands a manager's understanding of motivation to include the effects of a person's thoughts and beliefs.
A)Goal-setting
B)ERG
C)Vicarious learning
D)Operant conditioning
E)Social learning

Accepted Answer

Social learning theory expands a manager's understanding of motivation by including the effects of a person's thoughts and beliefs, emphasizing the role of observational learning, imitation, and modeling.

Question 6

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to
A)increase his working hours.
B)put forth more effort on the job.
C)ask for more high-profile work.
D)decline any offer of promotion.
E)put forth less effort on the job.

Accepted Answer

Yanesh's sense of inequity, feeling undercompensated compared to his peers despite working more, is likely to lead to decreased motivation and effort as a response to perceived unfairness.

Question 7

Arthur's work group receives annual bonuses based on how well the team meets project schedules. This is an example of ________ reinforcement.
A)negative
B)vicarious
C)positive
D)intrinsic
E)absolute

Accepted Answer

Positive reinforcement involves providing a reward (in this case, bonuses) to encourage the repetition of a desired behavior (meeting project schedules).

Question 8

Learning theory focuses on
A)the fair distribution of training opportunities.
B)the best format for effective growth and development.
C)the linkage between performance and outcomes in the motivation equation.
D)distributive justice.
E)exploring in depth which outcomes motivate people to perform at a high level.

Accepted Answer

The answer of Learning theory focuses on
A)the fair distribution of...

Question 9

As a reward for completing his assignment two weeks ahead of schedule, Diego decided to take a vacation. The reward is an example of
A)vicarious learning.
B)operant conditioning.
C)self-reinforcement.
D)self-efficacy.
E)interpersonal justice.

Accepted Answer

The answer of As a reward for completing his assignment...

Question 10

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of
A)equity.
B)piece-rate pay.
C)informational justice.
D)distributive justice.
E)procedural justice.

Accepted Answer

Distributive justice refers to the perceived fairness of the distribution of resources or rewards, such as commission pay, among individuals. Elijah ensuring all sales representatives receive the same percentage of commission pay is an example of distributive justice.

Question 11

Employee stock options are most often used
A)to attract entry-level employees.
B)in lieu of payment for high-level managers.
C)to motivate employees to achieve organizational goals.
D)to increase market demand for a company's stock.
E)as a reward for an employee's past performance.

Accepted Answer

Employee stock options are primarily used to align employees' interests with those of the company, motivating them to work towards the company's success, which can increase the stock's value.

Question 12

At a departmental meeting, Stella's manager described an issue and asked for a volunteer to figure out a solution. Stella had previously encountered similar issues and was confident she could solve the problem, so she accepted the responsibility. Stella's behavior was influenced by
A)vicarious learning.
B)positive reinforcement.
C)a need for affiliation.
D)self-efficacy.
E)self-reinforcement.

Accepted Answer

Stella's behavior was influenced by self-efficacy, which is her belief in her ability to successfully solve the problem based on her past experiences with similar issues.

Question 13

Julius is extremely confident and knows he can be a top performer on the team. Julius exhibits high
A)self-reinforcement.
B)self-efficacy.
C)self-actualization.
D)self-awareness.
E)self-discipline.

Accepted Answer

Self-efficacy refers to an individual's belief in their ability to succeed in specific situations or accomplish a task, which aligns with Julius's confidence in being a top performer.

Question 14

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called
A)commission pay.
B)the equity theory.
C)a piece-rate pay.
D)an employee stock option.
E)the Scanlon plan.

Accepted Answer

The Scanlon plan is a gain-sharing program where employees receive bonuses based on the company's cost savings, encouraging them to work towards reducing costs.

Question 15

As a medical resident, Brooke shadows an experienced surgeon in order to see surgical techniques first-hand. Brooke is participating in
A)self-reinforcement.
B)vicarious learning.
C)positive reinforcement.
D)organizational behavior modification.
E)operant conditioning.

Accepted Answer

Brooke is observing and learning from the surgeon's actions and techniques, which is an example of vicarious learning, where individuals learn by observing others.

Question 16

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?
A)sell at least as much as the previous month
B)sell 10 percent more than the previous month
C)sell more than every other representative
D)sell 500 percent more than the previous month
E)sell as much as possible

Accepted Answer

According to goal-setting theory, goals should be specific and challenging yet attainable. Selling 10 percent more than the previous month is a specific and challenging goal that is likely to be attainable, thus motivating representatives effectively.

Question 17

When Juan violated his company's Internet policy, he was immediately fired. This is an example of
A)extinction.
B)operant conditioning.
C)negative reinforcement.
D)self-reinforcement.
E)punishment.

Accepted Answer

Punishment is a consequence that decreases the likelihood of a behavior being repeated, such as being fired for violating a policy.

Question 18

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated
A)culturally.
B)extrinsically.
C)intrinsically.
D)prosocially.
E)vicariously.

Accepted Answer

Alex is motivated intrinsically because his sense of accomplishment and achievement comes from within, based on personal satisfaction and pride in his company's success.

Question 19

Although employees are not directly involved in the company's performance evaluation process, Jasmine believes she will be evaluated fairly. Jasmine perceives a high degree of ________ justice within the company.
A)procedural
B)informational
C)vicarious
D)distributive
E)interpersonal

Accepted Answer

Procedural justice refers to the perceived fairness of the processes used to determine outcomes. Jasmine believes she will be evaluated fairly, indicating she perceives the procedures in place as fair.

Question 20

Organizational behavior modification is sometimes criticized because it
A)focuses on negative reinforcement.
B)cannot achieve sustainable improvement.
C)is overly controlling and can negatively impact creativity and individuality.
D)only works for general, subjective behaviors.
E)is a costly and marginally effective way to promote organizational productivity.

Accepted Answer

Organizational behavior modification is sometimes criticized for being overly controlling, which can stifle creativity and individuality by focusing too much on specific behaviors and outcomes.

Quiz 13: Motivation and Performance

Behavior is considered extrinsically motivated if it is driven by the desire for

A few weeks ago, Jenny started working in a hospital kitchen. Part of her job involves interacting with patients, but she is uncertain what approach to use. Jenny noticed that her coworker Riley had a good rapport with the patients, so she began using a similar approach. This is an example of

________ is the process of removing the expected consequences that are leading to undesirable behaviors in the workplace.

When an organization bases employees' pay on the number of units each employee produces, it is using a(n) ________ plan.

________ theory expands a manager's understanding of motivation to include the effects of a person's thoughts and beliefs.

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to

Arthur's work group receives annual bonuses based on how well the team meets project schedules. This is an example of ________ reinforcement.

Learning theory focuses on

As a reward for completing his assignment two weeks ahead of schedule, Diego decided to take a vacation. The reward is an example of

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of

Employee stock options are most often used

At a departmental meeting, Stella's manager described an issue and asked for a volunteer to figure out a solution. Stella had previously encountered similar issues and was confident she could solve the problem, so she accepted the responsibility. Stella's behavior was influenced by

Julius is extremely confident and knows he can be a top performer on the team. Julius exhibits high

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called

As a medical resident, Brooke shadows an experienced surgeon in order to see surgical techniques first-hand. Brooke is participating in

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?

When Juan violated his company's Internet policy, he was immediately fired. This is an example of

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated

Although employees are not directly involved in the company's performance evaluation process, Jasmine believes she will be evaluated fairly. Jasmine perceives a high degree of ________ justice within the company.

Organizational behavior modification is sometimes criticized because it