Question 1

Natalia went to the general manager to file a complaint regarding something her supervisor said that implied she would be demoted or fired if she did not submit to a sexual request. Which step should the general manager take when investigating this complaint?

Accepted Answer

The general manager should ensure an impartial investigation by involving a neutral third party to objectively assess the situation and gather facts before taking any further action.

Question 2

Liam has been working for a manufacturing company for the last ten years as a general maintenance worker. His job often requires heavy-duty work. Liam recently told his supervisor that he has back problems, and shortly thereafter his supervisor moved him to a light-duty maintenance job. This is an example of steps taken in support of the

Accepted Answer

The Americans with Disabilities Act (ADA) of 1990 requires employers to provide reasonable accommodations to employees with disabilities, which may include modifying job duties to suit their health needs.

Question 3

A sales manager suggested to her male subordinate that it would be good for his career if he spent an intimate night with her. This is an example of

Accepted Answer

This scenario is an example of quid pro quo sexual harassment, where a person in a position of power suggests that job benefits are contingent upon sexual favors.

Question 4

________ is the process by which experienced members of the organization provide guidance and advice to newer members.

Accepted Answer

Mentoring is the process where experienced members of an organization provide guidance and advice to newer members to help them develop professionally.

Question 5

To avoid sexual harassment, organizations should

Accepted Answer

Organizations should develop and clearly communicate a sexual harassment policy to prevent and address issues effectively, ensuring a safe and respectful workplace.

Question 6

What is considered a central factor in the success of diversity management initiatives?

Accepted Answer

Top management's commitment to diversity is crucial as it sets the tone for the entire organization, ensuring that diversity initiatives are prioritized and integrated into the company's culture and operations.

Question 7

A nursing home administrator is reviewing résumés for some open RN positions. He is looking primarily for female RNs as he believes women are more oriented toward caring for other people. Which factor most likely influenced the administrator's perceptions about female RNs?

Accepted Answer

Gender schemas are cognitive structures that influence how individuals perceive and interpret gender roles, leading the administrator to associate women with caregiving roles.

Question 8

Whenever Nalini goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male coworkers, making her uncomfortable. What type of environment is this?

Accepted Answer

This situation describes a hostile work environment, where unwelcome conduct based on gender creates an intimidating or offensive atmosphere for the employee.

Question 9

James was just hired as a regional director and is just getting to know the sales reps in his region. He wants to increase awareness of diversity among his sales reps. James should

Accepted Answer

James should become aware of his own attitudes, biases, and stereotypes and understand the differing perspectives of his sales reps to effectively increase diversity awareness.

Question 10

Jolene's office cubicle is next to a colleague who has a provocative calendar hanging on the wall and can be frequently overheard telling vulgar jokes. The colleague's behavior is an example of

Accepted Answer

The colleague's behavior creates a hostile work environment by displaying inappropriate materials and making vulgar jokes, which can be considered sexual harassment.

Question 11

Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a(n)________, she ensures that all calls are recorded and timely action is taken to correct the behaviors.

Accepted Answer

Gail's role involves managing and resolving issues related to discriminatory behavior, which aligns with the responsibilities of a disturbance handler.

Question 12

At her new job, Nicole developed a supportive relationship with Sheila, who worked with the same real estate agency for several years. Nicole talked with Sheila about a problem she was facing in the workplace. Sheila suggested possible solutions and they discussed the strengths and weaknesses of each. This is an example of

Accepted Answer

Mentoring is a relationship in which a more experienced person (the mentor) provides guidance and support to a less experienced person (the mentee). In this case, Sheila is the mentor and Nicole is the mentee. Sheila is providing Nicole with guidance and support by suggesting possible solutions to a problem she is facing in the workplace.

Question 13

Two female managers suggest to a male colleague that he should model swimwear and the women then make comments about his physique, making him uncomfortable This is an example of

Accepted Answer

This scenario describes a hostile work environment, where inappropriate comments or behavior create an uncomfortable or offensive atmosphere for an employee.

Question 14

Alaina, a sales representative for a marketing firm was laid-off after working for the company for ten years. Jalen, who had worked for the company for only two years was not laid-off by his uncle who made the lay-off decisions. Alaina has data to prove that her experience, sales, and accomplishments were much greater than Jalen's. She believes that the selection process was

Accepted Answer

The situation describes a potential violation of procedural justice, as the decision-making process for the lay-off appears to be biased and unfair, favoring Jalen due to his familial relationship rather than merit or performance.

Question 15

Every day Isaiah is finding it difficult to focus on his job due to insulting remarks regarding his gender identity and derogatory slurs from his coworkers. He is considering quitting his job. Isaiah is experiencing

Accepted Answer

Isaiah is experiencing a hostile work environment harassment, which occurs when an employee faces discrimination or harassment that creates an intimidating, hostile, or offensive work environment.

Question 16

Jada is establishing a fair complaint procedure for her organization, so allegations of sexual harassment are given proper attention. To be effective, Jada's procedure should ensure

Accepted Answer

The procedure should ensure that alleged harassers are fairly treated, which includes a fair investigation and due process, to maintain fairness and justice in handling complaints.

Question 17

Sunny who is a manager at a fabric manufacturing is going to complete a four-week community-based internship to improve her diversity awareness and management skills. The company also offers periodic diversity training. What is the unique advantage of Sunny completing the internship?

Accepted Answer

The unique advantage of the internship is that Sunny will experience and learn to address diversities first hand, providing practical, real-world experience beyond theoretical training.

Question 18

Glenda wants to ensure that her employees not only support diversity among themselves but also among all their customers. For effective management of diversity, Glenda schedules her employees so that diverse individuals regularly work together. The employees build relationships, learn from each other, and support each other. Glenda's management approach fits the ________ managerial role.

Accepted Answer

The answer of Glenda wants to ensure that her employees...

Question 19

Jacob, a regional sales manager for a pharmaceutical company, scheduled a critical meeting for all the sales reps in the region. After setting the date and time for the meeting, Jacob learned the date was a religious holiday for members of a certain faith. Jacob should change the meeting date in order to

Accepted Answer

Changing the meeting date demonstrates effective management of diversity by respecting the religious practices of employees, fostering an inclusive work environment.

Question 20

The promotion that Angela was told she would be getting was given to another employee after she declined her boss's sexual advances. Her boss was using ________ harassment.

Accepted Answer

Quid pro quo harassment occurs when job benefits, such as promotions, are contingent upon the employee submitting to sexual advances.

Quiz 5: Managing Diverse Employees in a Multicultural Environment