Which of the following is a good rule for listening to complaints?
A) Always offer a refund
B) Offer store credit to increase recovery satisfaction
C) Interrupt complaints when you think the customer is repeating herself
D) An apology from the retailer is all that is necessary
E) Allow the customer to complain if she feels she has not been treated properly

Question

Quizplus · Accepted Answer

Allowing the customer to express their complaints fully shows that you are listening and valuing their concerns, which is a crucial step in resolving issues effectively.

Which of the Following Is a Good Rule for Listening