The airline industry can benefit from the implementation of CRM by .
A)reducing phone call volume
B)automating crucial information
C)identifying favored destinations
D)identifying flying patterns
E)all of the above

Question

Quizplus · Accepted Answer

CRM systems can help airlines reduce phone call volume by providing self-service options, automate crucial information for efficiency, identify favored destinations and flying patterns to better understand customer preferences and improve service offerings.

The Airline Industry Can Benefit from the Implementation of CRM