Question 1

How can organizational control help managers create a competitive advantage?

Accepted Answer

The answer of How can organizational control help managers create...

Question 2

Return on investment is an example of a liquidity ratio.

Accepted Answer

Return on investment is actually a profitability ratio, not a liquidity ratio. Liquidity ratios measure a company's ability to meet its short-term obligations, while profitability ratios measure a company's ability to generate earnings from its resources.

Question 3

Compare and contrast the ways that managers perform the functions of planning, organizing, leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

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Question 4

Management by objectives (MBO)is one way that managers can use goals or objectives to evaluate the performance of subordinates.Discuss the steps involved in using this technique in terms of a specific example of your choosing.

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Question 5

Administering ever harsher discipline should be progressive.

Accepted Answer

Administering ever harsher discipline should be progressive means it should start with a milder form of discipline and then move towards harsher forms only if the milder forms prove to be ineffective. This approach is considered more effective and fair than immediately resorting to harsh discipline.

Question 6

Corporate governance is the process companies use to be accountable to its stakeholders.

Accepted Answer

Corporate governance is a system of rules, practices, and processes by which a company is directed and controlled. It involves balancing the interests of a company's many stakeholders, such as shareholders, management, customers, suppliers, financiers, government, and the community. The goal of corporate governance is to provide strategic direction, ensure accountability, and promote transparency to maintain the trust of stakeholders.

Question 7

Concurrent control is at the heart of total quality management programs.

Accepted Answer

Concurrent control is one of the key components of Total Quality Management (TQM) programs. It involves monitoring and adjusting ongoing processes, rather than waiting until the end to inspect finished products, in order to continuously improve quality. Therefore, the statement is true.

Question 8

All organizations make use of bureaucratic control methods in their dealings with the employees of the organization.This type of control system can, however, create problems for the subordinates.Discuss these types of problems and
explain what an organization's managers can do to reduce these types of problems within the organization.

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Question 9

The type of control system, which uses rules and SOPs to regulate the behaviour of workers within the organization, is known as:
A)a bureaucratic control system
B)a feedforward control system
C)a feedback control system
D)an MBO system
E)a concurrent control system

Accepted Answer

A bureaucratic control system relies on rules, procedures, and policies to regulate the behavior of workers within an organization. This type of control system is characterized by a centralized decision-making process and a hierarchical structure, and it is typically used in large organizations with complex procedures and processes. This type of control system helps to ensure consistency, uniformity, and standardization in the behavior of workers, and it helps to reduce the potential for errors and mistakes. Other types of control systems, such as feedforward, feedback, MBO, and concurrent control systems, may also be used in organizations, but they are not based on the same principles as a bureaucratic control system.

Question 10

A system that alerts managers to excessive customer returns is an example of concurrent control.

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Question 11

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

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Question 12

Discuss the importance of organizational control in helping managers perform their work.

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Question 13

Compare and contrast the old and new forms of corporate governance.

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Question 14

An organization's production system involves all of the following, except:
A)disposing of outputs
B)marketing finished products
C)converting inputs into outputs
D)acquiring inputs
E)all of these choices are correct SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Accepted Answer

Marketing finished products is typically considered a separate function from the production system, which focuses on acquiring inputs, converting them into outputs, and disposing of outputs.

Question 15

In an organization with a conservative culture, planning is a formal top-down process.

Accepted Answer

In a conservative culture organization, there is a strong emphasis on hierarchy and authority, so planning is usually a formal process that is directed from the top down. Lower-level employees typically have a limited role in the planning process.

Question 16

The control process can be broken down into four steps.Discuss these four steps, as they would apply to an important management situation of your choosing.

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Question 17

Managers typically use three primary measures to assess the output performance of their organization.Discuss these three types of measures and give one specific example of how a manager would use each of the measures that you select in a situation of your choosing.

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Question 18

Define and discuss feedforward control, concurrent control, and feedback control.

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Question 19

An effective control system has five characteristics.

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Question 20

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

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Quiz 11: Managing Control and Operations