When responding to a conflict where the other person is emotional, one should
A) explain the constructive ways of using emotions.
B) first let that person vent those feelings.
C) concentrate on the problem at hand and not let that person be emotional.
D) use avoidance or smoothing as a way to manage the conflict.

Question

Quizplus · Accepted Answer

When someone is emotional, it is important to let them express their feelings and let it out. By allowing them to vent, it can help them feel heard and understood, which can reduce the intensity of their emotions and create a calmer environment for resolving the conflict.

When Responding to a Conflict Where the Other Person Is