What should be done when the parties to a conflict are a supervisor's employees?
A) The supervisor should refer the peers to a higher-level manager.
B) The supervisor should ask the most senior employee to mediate the conflict.
C) The supervisor should refer his or her employees to another supervisor.
D) The supervisor should do his or her duty by mediating the conflict.

Question

Quizplus · Accepted Answer

The supervisor has the duty to manage conflicts within his or her team. Referring the employees to a higher-level manager or to another supervisor may be seen as shirking responsibility. Asking the most senior employee to mediate the conflict may not be effective or fair. Therefore, the best choice is for the supervisor to do his or her duty by mediating the conflict.

What Should Be Done When the Parties to a Conflict