Which of the following is true when mediating a conflict?
A) Asking each person to explain what the problem is should be avoided because it leads to delay and chaos.
B) It is considered wise not to encourage employees to select a solution.
C) The supervisor should refrain from restating each person's position in his or her own words.
D) The supervisor should summarize what has been discussed and agreed on.

Question

Quizplus · Accepted Answer

When mediating a conflict, it is important for the supervisor to summarize what has been discussed and agreed upon so that both parties have a clear understanding of the resolution. Option A is incorrect as asking each person to explain the problem is an essential step in conflict resolution. Option B is incorrect as encouraging employees to select a solution can lead to more buy-in and commitment to the resolution. Option C is incorrect as restating each person's position can help ensure that both parties feel heard and understood.

Which of the Following Is True When Mediating a Conflict