In workplace communication, active listening is used effectively only when
A) upward communication is used.
B) a supervisor does not encode his or her feedback to employees.
C) downward communication is used.
D) a supervisor demonstrates genuine respect for employees.

Question

Quizplus · Accepted Answer

Active listening is most effective when there is mutual respect and trust between the parties involved in the communication process. This requires the supervisor to demonstrate genuine respect for their employees, creating a positive and open environment that encourages open communication and trust. Upward and downward communication may also be important, but they are not as critical as respect and trust in facilitating effective communication. Encoding feedback can also interfere with effective communication by creating confusion or misunderstandings.

In Workplace Communication, Active Listening Is Used Effectively Only When