Companies hire people to pose as real customers and have them go through an exchange process and record their observations in detailed reports. The individuals posing as real customers are known as:

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The individuals who are hired to pose as real customers and record their observations in detailed reports are known as "mystery shoppers". They are also sometimes referred to as "secret shoppers" or "anonymous shoppers". Their goal is to provide objective feedback on the quality of customer service, product knowledge, and overall experience at a particular business or location.

Companies Hire People to Pose as Real Customers and Have