Which one of the following is not an approach to service recovery.
A) case-by-case
B) systematic-response
C) unconditional guarantee
D) early intervention

Question

Quizplus · Accepted Answer

Unconditional guarantee is not an approach to service recovery, as it is a proactive measure to assure customers of the quality of the service or product, rather than a reactive measure to address problems that have arisen. The other options - case-by-case, systematic-response, and early intervention - are all recognized approaches to service recovery.

Which One of the Following Is Not an Approach to Service