Which of the following is not true of a Walk-through Audit?
A) Focuses on five dimensions of service package.
B) Emphasis is on evaluation of each stage of service delivery.
C) Survey is completed at customer convenience.
D) Survey usually conducted by operations personnel.

Question

Quizplus · Accepted Answer

A Walk-through Audit is typically conducted by operations personnel and focuses on evaluating each stage of service delivery, not necessarily at the customer's convenience.

Which of the Following Is Not True of a Walk-Through