Key to being successful in the hospitality industry is
A) being a service-oriented person
B) knowing how to cook
C) waiting tables
D) bartending skills
Correct Answer:
Verified
Q1: In the hospitality industry the concept of
Q2: Each of the following is a characteristic
Q4: Guest calls for reservations and a guest
Q5: Guest loyalty is
A) advertising the hotel
Q7: Empowerment is
A) allowing all employees to
Q8: Anyone who receives or benefits from the
Q9: You are being interviewed for an entry-level
Q10: Inseparability refers to
A) the fact that
Q11: Internal customers are
A) those who have
Q23: You are the owner of a new
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