Kathleen Is the New Operations Manager of a National Stock

Kathleen is the new operations manager of a national stock brokerage firm. She recently attended a conference on the use of expectancy theory to motivate employees. In order to incorporate what she has learned, Kathleen should:

A) provide a guarantee to her employees that she will provide a financial reward if they successfully perform their jobs.
B) determine what rewards are valued by her employees.
C) ensure that the performance standards are attainable.
D) determine if her employees consider the rewards offered adequate.