Key to being successful in the hospitality industry is
A) waiting tables
B) being service oriented
C) knowing how to cook
D) bartending skills
Correct Answer:
Verified
Q1: Intangible means
A)A souvenir purchased as a gift
B)Something
Q5: In the hospitality industry the concept of
Q7: Guest calls for reservations and a guest
Q8: Since its introduction, the pineapple has been
Q9: Inseparability refers to
A) hospitality products being inherently
Q11: Empowerment is
A) a process that eliminates the
Q12: TQM focuses on
A) profit
B) guest's needs
C) error
Q14: The concept of protecting the natural resources
Q15: Quality guest service requires that we
A) increase
Q17: Using the four facets of the hospitality
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