Quality guest service requires that we
A) increase service advertising
B) Focus on food quality
C) understand our guest's needs
D) prioritize our profit motive
Correct Answer:
Verified
Q1: Intangible means
A)A souvenir purchased as a gift
B)Something
Q10: Key to being successful in the hospitality
Q10: Compare and contrast your ideal weekly work
Q11: Empowerment is
A) a process that eliminates the
Q12: TQM focuses on
A) profit
B) guest's needs
C) error
Q14: The concept of protecting the natural resources
Q17: One of the most important in -room
Q18: The central focus in hospitality is
A)provide a
Q18: Anyone who receives or benefits from the
Q19: Internal customers are
A) hotel guests
B) restaurant dining
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