Empowerment is
A) a process that eliminates the need for management
B) allowing all employees to make any decision they want
C) delegated to management only
D) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success
Correct Answer:
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Q1: Intangible means
A)A souvenir purchased as a gift
B)Something
Q7: Guest calls for reservations and a guest
Q8: Since its introduction, the pineapple has been
Q9: Inseparability refers to
A) hospitality products being inherently
Q10: Key to being successful in the hospitality
Q12: TQM focuses on
A) profit
B) guest's needs
C) error
Q14: The concept of protecting the natural resources
Q15: Quality guest service requires that we
A) increase
Q17: Using the four facets of the hospitality
Q18: The central focus in hospitality is
A)provide a
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