TQM focuses on
A) profit
B) guest's needs
C) error prevention
D) error detection
Correct Answer:
Verified
Q1: Intangible means
A)A souvenir purchased as a gift
B)Something
Q7: Guest calls for reservations and a guest
Q8: Since its introduction, the pineapple has been
Q9: Inseparability refers to
A) hospitality products being inherently
Q10: Key to being successful in the hospitality
Q11: Empowerment is
A) a process that eliminates the
Q14: The concept of protecting the natural resources
Q15: Quality guest service requires that we
A) increase
Q17: One of the most important in -room
Q18: The central focus in hospitality is
A)provide a
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