The difference between the firm's service standards and the actual service it provides to customers is called the gap.
A) delivery
B) communication
C) knowledge
D) consumer
E) standards
Correct Answer:
Verified
Q30: Firms can close the communication gap by:
A)getting
Q31: The standards gap differs from the delivery
Q32: Jennifer, who works as a dietician at
Q33: Karen always uses the services of Flash
Q34: The service dimension that refers to the
Q35: The knowledge gap differs from the standards
Q37: The delivery gap differs from the knowledge
Q38: Customers' perceptions of how well a service
Q40: The difference between the actual service provided
Q41: A beach resort provides a questionnaire to
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