Jennifer, who works as a dietician at a gym, checks with customers regarding their food habits and preferences before planning a specific diet chart for them.This specific understanding of the customers' expectations will help her in reducing the gap.
A) delivery
B) criterion
C) standards
D) communication
E) knowledge
Correct Answer:
Verified
Q27: Kathryn gets a haircut only from Jane,
Q28: By being more realistic about the services
Q29: The dimension of reliability refers to the:
A)willingness
Q30: The standards gap differs from the communication
Q31: The standards gap differs from the delivery
Q33: Karen always uses the services of Flash
Q34: The service dimension that refers to the
Q35: The knowledge gap differs from the standards
Q36: The difference between the firm's service standards
Q37: The delivery gap differs from the knowledge
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