By being more realistic about the services they can provide and by managing customer expectations effectively, firms can close the gap.
A) criterion
B) knowledge
C) standards
D) delivery
E) communication
Correct Answer:
Verified
Q23: Which of the following service dimensions refers
Q25: A well-known airline company trains its employees
Q26: By getting employees to meet or exceed
Q27: Kathryn gets a haircut only from Jane,
Q29: The dimension of reliability refers to the:
A)willingness
Q30: The standards gap differs from the communication
Q31: The standards gap differs from the delivery
Q32: Jennifer, who works as a dietician at
Q33: Karen always uses the services of Flash
Q36: The delivery gap differs from the communication
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