Kathryn gets a haircut only from Jane, as Jane has been able to meet Kathryn's expectations every time she has given her a haircut.The dimension of service that influences Kathryn's decision is:
A) assurance.
B) reliability.
C) tangibility.
D) responsiveness.
E) empathy.
Correct Answer:
Verified
Q22: An electronics retail chain allows its front-line
Q23: Which of the following service dimensions refers
Q25: A well-known airline company trains its employees
Q26: By getting employees to meet or exceed
Q28: By being more realistic about the services
Q29: The dimension of reliability refers to the:
A)willingness
Q30: The standards gap differs from the communication
Q31: The standards gap differs from the delivery
Q32: Jennifer, who works as a dietician at
Q36: The delivery gap differs from the communication
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