Which of the following service dimensions refers to the service provider's ability to perform the service dependably and accurately?
A) responsiveness
B) reliability
C) empathy
D) assurance
E) tangibles
Correct Answer:
Verified
Q18: Any intangible offering that involves a deed,
Q19: A state-of-the-art gym provides a separate recreation
Q20: Marketing a service is more challenging than
Q21: By setting appropriate service standards and measuring
Q22: An electronics retail chain allows its front-line
Q25: A well-known airline company trains its employees
Q26: By getting employees to meet or exceed
Q27: Kathryn gets a haircut only from Jane,
Q28: By being more realistic about the services
Q36: The delivery gap differs from the communication
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