By getting employees to meet or exceed service standards, firms try to close the gap.

Name: By getting employees to meet or exceed service standards, firms try to close the gap.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The gap being referred to is the service delivery gap, which occurs when there is a difference between the service standards set by the company and the actual service delivered to customers. By ensuring employees meet or exceed these standards, firms aim to close this delivery gap.

By Getting Employees to Meet or Exceed Service Standards, Firms