Karen always uses the services of Flash Couriers because of its competence with delivering packages on time most of the time.The service dimension influencing Karen's choice in this scenario is:
A) assurance.
B) reliability.
C) responsiveness.
D) empathy.
E) tangibility.
Correct Answer:
Verified
Q28: By being more realistic about the services
Q29: The dimension of reliability refers to the:
A)willingness
Q30: The standards gap differs from the communication
Q31: The standards gap differs from the delivery
Q32: Jennifer, who works as a dietician at
Q34: The service dimension that refers to the
Q35: The knowledge gap differs from the standards
Q36: The difference between the firm's service standards
Q37: The delivery gap differs from the knowledge
Q38: Customers' perceptions of how well a service
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