The service dimension that refers to the willingness of service providers to help customers and provide prompt service is:
A) assurance.
B) empathy.
C) tangibility.
D) responsiveness.
E) reliability.
Correct Answer:
Verified
Q29: The dimension of reliability refers to the:
A)willingness
Q30: The standards gap differs from the communication
Q30: Firms can close the communication gap by:
A)getting
Q31: The standards gap differs from the delivery
Q32: Jennifer, who works as a dietician at
Q33: Karen always uses the services of Flash
Q35: The knowledge gap differs from the standards
Q36: The difference between the firm's service standards
Q37: The delivery gap differs from the knowledge
Q38: Customers' perceptions of how well a service
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