Which of the following service gaps did Mark and Julia experience when they visited the Valley Resort?

Question

Quizplus · Accepted Answer

Mark and Julia experienced a delivery gap when they visited the Valley Resort. A delivery gap occurs when the service provider fails to meet the customer's expectations. In this case, Mark and Julia expected the resort to provide a relaxing and enjoyable experience, but they were disappointed by the poor service they received.

Which of the Following Service Gaps Did Mark and Julia