Which of the following strategies employed by the resort allowed Jennifer to compensate for the delivery gap?
A) evaluating service quality
B) empowering employees
C) providing incentives to employees
D) replacing people with machines
E) achieving goals through training
Correct Answer:
Verified
Q63: The hotel scored high on the responsiveness
Q64: A fast-food outlet provides home delivery.When Chris
Q65: Joanne bought a gift for her friend's
Q66: Which of the following service gaps did
Q67: Which of the following strategies will help
Q69: Jimmy's car garage provides predictably great service
Q70: A local grocery store sets up an
Q71: A customer's perception of the benefits he
Q72: The CEO of a services company routinely
Q73: Kathy plans a weekend getaway to a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents