Quality control in services is:
A) relatively difficult compared to quality control of goods.
B) especially difficult if the service is highly tangible.
C) performed exactly the same as it is for goods.
D) impossible to quantify if the service is highly intangible.
E) is most easily done on the buyer's premises.

Question

Quizplus · Accepted Answer

Quality control in services is relatively difficult compared to goods because services are intangible, variable, and often produced and consumed simultaneously, making standardization and measurement more challenging.

Quality Control in Services Is