Question 1

For ________ to be effective, there must be mutual trust and credibility between managers and employees.

Accepted Answer

The answer of For ________ to be effective, there must...

Question 2

If a company hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing which change category?

Accepted Answer

Managing people refers to changes in the behavior, attitudes, and relationships of employees in order to improve organizational effectiveness. Hiring a consultant to enhance working relationships and decrease friction among employees falls under this category.

Question 3

All of the following are mentioned as actions that managers can use to deal with resistance to change except ________.

Accepted Answer

Diversification is not a strategy for dealing with resistance to change.

Question 4

One reason for the resistance to change in the Arab world is that ________.

Accepted Answer

In many Arab cultures, the word "change" can have negative connotations, often associated with instability or loss of tradition, which can lead to resistance.

Question 5

Which organizational development (OD) technique is a technique for assessing attitudes and perceptions, identifying discrepancies in these, and resolving the differences by using survey information in feedback groups?

Accepted Answer

Survey feedback is an OD technique that involves collecting data through surveys to assess attitudes and perceptions, and then using this information in feedback groups to identify and resolve discrepancies.

Question 6

Which of the following is not a favorable situational condition that may facilitate change in an organizational culture?

Accepted Answer

A constant stock price does not inherently facilitate change in organizational culture, as it indicates stability rather than a catalyst for change.

Question 7

________ is using direct threats or force on those who resist change.

Accepted Answer

Coercion involves using direct threats or force to make individuals comply with changes, often bypassing their resistance.

Question 8

What is a strategy for managing cultural change?

Accepted Answer

Redesigning socialization processes to align with new values helps integrate and reinforce the desired cultural change within the organization.

Question 9

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Accepted Answer

Stress is the adverse reaction people have to excessive pressure from extraordinary demands, constraints, or opportunities.

Question 10

Stress, in and of itself, is ________.

Accepted Answer

Stress is not necessarily bad as it can be a motivator and help individuals respond to challenges, but it becomes harmful when chronic or unmanaged.

Question 11

Which of the reasons for resistance to change expressed by an employee may be beneficial to the organization?

Accepted Answer

If an employee believes that a change is incompatible with the organization's interests, it may prompt a reevaluation of the change, potentially preventing harmful decisions and aligning changes with organizational goals.

Question 12

What OD technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Accepted Answer

Intergroup development is an OD technique focused on altering the attitudes, stereotypes, and perceptions that work groups have about each other to improve intergroup relations.

Question 13

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Accepted Answer

Increasing the numbers of employed women and minorities affects the workforce, as it changes the composition and diversity of the employees, requiring managers to adapt to these changes.

Question 14

A dynamic and uncertain organizational environment has created a large number of employees who are ________.

Accepted Answer

In a dynamic and uncertain organizational environment, employees often face increased workloads and pressure, leading to stress and burnout.

Question 15

An individual is likely to resist change because of all of the following reasons except ________.

Accepted Answer

Increased productivity is generally seen as a positive outcome and not a reason for resisting change.

Question 16

Cultural change is most likely to take place when ________.

Accepted Answer

Cultural change is most likely to occur when there is a leadership change, as new leaders often bring new values, visions, and strategies that can significantly alter the existing culture.

Question 17

To cope with the complexity of life, individuals rely on habits or ________.

Accepted Answer

Programmed responses are automatic reactions developed through repetition and experience, helping individuals manage complex situations efficiently.

Question 18

Which of the following represents the relationship between organizational culture and change?

Accepted Answer

Organizational culture is deeply ingrained and tends to be resistant to change due to established norms, values, and behaviors.

Question 19

________ prevent you from doing what you desire; ________ refer to the loss of something desired.

Accepted Answer

Constraints prevent you from doing what you desire, while demands refer to the loss of something desired.

Question 20

Before using the same OD techniques to implement behavioral changes, especially across different countries, managers need to be sure that they've taken into account ________.

Accepted Answer

Cultural characteristics are crucial when implementing behavioral changes across different countries, as they can significantly influence how changes are perceived and adopted.

Quiz 12: Managing Change and Innovation