Mila is helping to set performance targets for her company, Urban Supply. The target of increasing the company's online customer satisfaction rate by 1% in the next quarter is an example of a performance target focused on the customer perspective of the balance scorecard.

Question

Quizplus · Accepted Answer

This target directly relates to customer satisfaction, which is a key component of the customer perspective in the Balanced Scorecard framework, focusing on how well the company is meeting its customers' expectations.

Mila Is Helping to Set Performance Targets for Her Company