Sometimes a strategy map is referred to as a value chain.
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Q17: James, an accountant at Forta Company, is
Q18: Operating income and cash flow are examples
Q19: Strategic performance measurement systems are commonly used
Q20: James, an accountant at Forta Company, is
Q21: Performance targets may be linked to employee
Q23: Mila is helping to set performance targets
Q24: Cassie works at LoftCo, Inc., in the
Q25: The balanced scorecard is named for its
Q26: The balanced scorecard has four performance perspectives:
Q27: A strategy map links the four perspectives
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