Felicia is a credit department manager for Five Star Vehicles. Hugo is a new employee in her department. While he has been learning his job, Felicia has given him guidance by offering advice, encouragement, and instructions. However, she is careful to let Hugo do the actual work, even if he struggles a bit. Felicia's approach to getting Hugo up to speed indicates that she is

Question

Quizplus · Accepted Answer

Coaching means acting as a resource by teaching, guiding, and recommending. Helping means working with the subordinate and doing part of the work if necessary.

Felicia Is a Credit Department Manager for Five Star Vehicles