Total Quality Management is restricted to the quality assurance and quality control departments in an organization.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management approach that involves all departments and employees in an organization. It encompasses processes and procedures for continuous improvement in all aspects of an organization's operations to meet or exceed customer satisfaction. While quality assurance and quality control departments are essential components of a TQM system, the approach involves a company-wide commitment to quality that extends beyond these departments.

Total Quality Management Is Restricted to the Quality Assurance and Quality