The courts have clearly ruled that a customer's satisfaction and/or preference ________ used to determine if a job requirement is a BFOQ.
A) should be
B) must be
C) cannot be
D) the courts haven't ruled on this issue

Question

Quizplus · Accepted Answer

The courts have ruled that a customer's satisfaction and/or preference cannot be used to determine if a job requirement is a bona fide occupational qualification (BFOQ). The reason being that allowing customer preference or satisfaction to dictate hiring decisions would perpetuate discrimination in the workplace.

The Courts Have Clearly Ruled That a Customer's Satisfaction And/or