Not understanding a customer's expectations or needs indicates a(n) _____ gap.
A) standards
B) knowledge
C) delivery
D) communication
E) satisfaction
Correct Answer:
Verified
Q77: Companies should set high expectations for their
Q78: Customer satisfaction is a feeling that a
Q79: _ is a method in which two
Q80: _ refers to a customer's willingness to
Q81: _ is the feeling that results when
Q83: The _ measures the tradeoff between customer
Q84: The net promoter score is the number
Q85: Frontline employees are also called _.
Q86: The more positive the _ score,the better
Q87: Failing to meet the performance standards established
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