Frontline employees are also called _____.
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Q80: _ refers to a customer's willingness to
Q81: _ is the feeling that results when
Q82: Not understanding a customer's expectations or needs
Q83: The _ measures the tradeoff between customer
Q84: The net promoter score is the number
Q86: The more positive the _ score,the better
Q87: Failing to meet the performance standards established
Q88: Employees who meet and interact with customers
Q89: A customer is _ when an offering
Q90: Warranties and guarantees can be utilized to:
A)increase
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