Dixie has a toothache and has set up an appointment with Dr. Gerald, her dentist. She is not looking forward to the trip, but she knows that Dr. Gerald cannot treat her unless she pays him a visit and explains her condition. This scenario illustrates the characteristic of _____ of services.
A) inseparability
B) variability
C) ambiguity
D) perishability

Question

Quizplus · Accepted Answer

This scenario illustrates the characteristic of inseparability, as Dixie needs to physically visit Dr. Gerald to receive treatment for her toothache. Inseparability refers to the fact that services are often produced and consumed simultaneously, meaning the service provider and the customer are both present during the delivery of the service.

Dixie Has a Toothache and Has Set Up an Appointment