High-quality _____ staff and _____ operations can be important _____ for services.

Question

Quizplus · Accepted Answer

Frontline staff are the employees who directly interact with customers and are crucial for delivering high-quality service. Backstage operations refer to the processes behind the scenes that support the delivery of services. Differentiators are the unique aspects of a service that set it apart from competitors and make it more attractive to customers. Therefore, having high-quality frontline and backstage operations can be important differentiators for services.

High-Quality _____ Staff and _____ Operations Can Be Important _____

High-Quality ___ Staff and _ Operations Can Be Important ___