The most important thing that Woolworths did to have a smooth transition to their new self-serve technology and educate their customers was to:

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Having a staff member available to answer customer queries is the most important thing that Woolworths did for a smooth transition to their new self-serve technology because it provides customers with immediate support and assistance during the checkout process. This helps to build confidence and trust in the new technology and ensures that any issues can be addressed quickly, reducing frustration and potential delays at the checkout. Online information sheets, explicit instructions, vetting intending customers, and sending out information fliers can all be useful tools, but having a knowledgeable staff member on hand is the most effective way to address customer concerns and ensure a positive experience with the new technology.

The Most Important Thing That Woolworths Did to Have a Smooth