Users of services like hotels and restaurants generally have a preconceived expectation of the services they will experience and the biggest mistake an organisation can make is to:

Question

Quizplus · Accepted Answer

Over-promising and under-delivering is the biggest mistake an organization can make because it creates a negative experience for the customer and leads to disappointment and dissatisfaction. It is important to manage customer expectations appropriately and deliver on promises made in marketing communications to build trust and loyalty.

Users of Services Like Hotels and Restaurants Generally Have a Preconceived