Which of the following is NOT an important characteristic of service organisation employees, particularly those at the frontline?
A)Reliability
B)Responsiveness
C)Caring attention
D)Individualised attention
E)None of the above

Question

Quizplus · Accepted Answer

All of the characteristics listed are important for service organisation employees, particularly those at the frontline. None of them can be considered unimportant. Therefore, option E is the correct answer.

Which of the Following Is NOT an Important Characteristic of Service