More complex services generally require more customer service because:
A)inexperienced users may require assistance
B)more things can go wrong in complex service encounters
C)contingency plans may be needed for problem resolution
D)a and b
E)a, b and c

Question

Quizplus · Accepted Answer

More complex services involve a greater level of technicality and intricacy, thus making it difficult for inexperienced customers to handle on their own or troubleshoot in case of any issues. Such complex services are also more prone to malfunctions or errors, requiring contingency plans for speedy resolution. As a result, there is an increased need for customer service and support to ensure that customers are satisfied and can use the service effectively.

More Complex Services Generally Require More Customer Service Because