Employees who interact with customers need which of the following?
A)Technical skills
B)Interpersonal communication skills
C)Appropriate personalities
D)Appropriate mannerisms
E)All of the above

Question

Quizplus · Accepted Answer

Employees who interact with customers need all of the above skills and qualities. Technical skills are important for providing accurate information and assistance to customers. Interpersonal communication skills are essential for building rapport, understanding customer needs, and resolving conflicts. Appropriate personalities and mannerisms are crucial for making customers feel comfortable and valued.

Employees Who Interact with Customers Need Which of the Following