
Which of the following is NOT one of the guidelines for effective program implementation?
A) Recruit the right employees
B) Educate customers, too
C) Develop a pricing policy
D) Individualise response systems
E) Be efficient first, nice second
Correct Answer:
Verified
Q28: Employees who interact with customers need which
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Q30: Under which of the following conditions is
Q31: Service firms with multi-site operations make use
Q32: To determine the current nature and scope
Q34: We are seeing the emergence of what
Q35: Which of the following should NOT be
Q36: In the management literature, _ is used
Q37: For services high in _ or for
Q38: The ultimate objective of a customer service
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