The ultimate objective of a customer service program is to:
A)resolve the problem
B)provide sympathy
C)empathise with customers
D)provide corporate excuses
E)allow customers all the time they want to express their anger

Question

Quizplus · Accepted Answer

The ultimate objective of a customer service program is to resolve the problem or issue that the customer is facing. This includes providing a satisfactory solution to their problem or addressing their concerns in a timely and effective manner. Providing sympathy or empathy can be helpful in building rapport, but ultimately, the goal is to find a resolution. Making excuses or allowing customers to express their anger without addressing their concerns will not lead to a successful customer service program.

The Ultimate Objective of a Customer Service Program Is To